Uriel Nova M.

Key Skills

Software

Other

Top Subject Matter

Call-center conversations and customer support audio (telephone calls)

Top Data Types

Audio

Top Task Types

Transcription

Freelancer Overview

CaptionCall — Transcription Specialist (Teleperformance). Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Mountain Province State University (2018). AI-training focus includes data types such as Audio and labeling workflows including Transcription.

Labeling Experience

Transcription Specialist - Teleperformance

AudioTranscription

Transcribed live telephone conversations into verbatim text using voice recognition software with speed and accuracy. Maintained quality control processes to ensure high transcription standards and on-time delivery. Adapted to different accents and speech patterns while following strict confidentiality and privacy requirements during client interactions. • Transcribed live verbatim telephone conversations with high speed and accuracy • Ensured accurate, on-time transcription for effective communication • Established quality control measures to maintain transcription accuracy • Maintained strict data confidentiality and adhered to privacy standards

2019 - 2019

CaptionCall — Transcription Specialist (Teleperformance)

OtherAudioTranscription

Transcribed live, verbatim telephone conversations into accurate text using advanced voice recognition software. Implemented quality control practices to maintain high transcription accuracy and timely delivery across calls. Adapted to different accents and speech patterns while adhering to strict data confidentiality standards. • Transcribe conversations in near real time with high speed and accuracy • Maintain quality control measures to uphold transcription standards • Collaborate with team members to improve transcription efficiency • Ensure privacy and confidentiality compliance during client interactions

2019 - 2019

Education

Work History