Unaiz. H

Key Skills

Software

Don't disclose

Top Subject Matter

US healthcare revenue cycle management (claims/denials)

Customer support for Australian car dealership websites

Top Data Types

Text

Top Task Types

Classification

Question Answering

Freelancer Overview

AR Caller at Prochant India Technopark – Healthcare Revenue Cycle Management (denial analysis and claim status updates). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Master of Business Administration, University of Kerala (2022) and Bachelor of Business Administration, University of Kerala (2020). AI-training focus includes data types such as Medical, DICOM, and Text and labeling workflows including Classification and Question Answering.

Labeling Experience

AR Caller at Prochant India Technopark – Healthcare Revenue Cycle Management (denial analysis and claim status updates)

Don't discloseClassification

Handled workflows that required reviewing and updating claim status based on denial reasons and payment outcomes. Interpreted claim denial information to take corrective actions and ensure the right billing follow-up. Supported claim record maintenance in billing software by reflecting current statuses accurately. • Followed up with US insurance companies for unpaid/denied claims • Analyzed claim denials and applied corrective actions • Worked on aging reports to reduce outstanding AR • Communicated with insurance representatives to resolve billing issues

2024 - Present

Chat Support Executive at Xtreme Online Solutions Technopark

Don't discloseTextQuestion Answering

Provided customer support via live chat by answering questions and assisting users with vehicle details and bookings. Managed incoming chat requests efficiently during periods of high traffic to maintain response quality. Used contextual information from customer messages to guide next steps in the booking process. • Handled live chat support for customer inquiries • Assisted customers with vehicle details • Supported booking interactions • Managed multiple chats simultaneously during high-traffic hours

2023 - 2024

Education

Work History