Uchenna D.

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Freelancer Overview

WILSON DIMAKA Uyo, Nigeria | (+234) 813 315 3930 | [email protected] PROFESSIONAL SUMMARY Customer support and sales professional with hands-on experience dealing directly with customers in a small business environment. I’ve handled customer orders, complaints, follow-ups, and sales of consumer goods like food products. Comfortable speaking with customers, explaining products, and closing simple sales conversations. I’m reliable, quick to learn, and able to work independently in remote support or sales roles. WORK EXPERIENCE Customer Support Specialist Fanny Yogurt January 2025 –February 2026 Conducted 35–50 cold calls daily to market and promote a new yogurt brand to supermarkets and retail stores. Successfully launched the product from scratch and grew it into a popular brand through consistent outbound calling and follow-up. Achieved 92% debt collection rate by maintaining strong phone and WhatsApp follow-ups. Provided full customer support — handling orders, deliveries, inquiries, and complaints. Built lasting retailer relationships that drove repeat orders and business growth. Sales Manager Continental Supermarket February 2018 –January 2025 Delivered daily customer support across two major supermarkets, handling 5+ customer complaints per day through phone and WhatsApp Business. Performed outbound calls for debt collection, pa

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