Uchechukwu N.

Key Skills

Software

Label Studio

Top Subject Matter

Religious audio (sermons/teaching/events) transcription and audio labeling

Disability claims support documentation

structured transcription

Top Data Types

Audio

Document

Video

Text

Top Task Types

Transcription

Classification

Tracking

Freelancer Overview

Remote Audio Transcriptionist / Audio Data Annotation Specialist at Koinonia Cultural Center (Part-Time). Brings 10+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Label Studio, Audacity, and Salesforce. Education includes Bachelor of Science, Ibrahim Badamasi Babangida University (2015). AI-training focus includes data types such as Audio, Medical, and Document and labeling workflows including Transcription, Classification, and Evaluation.

Labeling Experience

Remote Audio Transcriptionist / Audio Data Annotation Specialist at Koinonia Cultural Center (Part-Time)

Label StudioAudioTranscription

Performed structured audio transcription and labeling for sermons, teaching, and event recordings with high accuracy using provided guidelines. Utilized Label Studio to categorize and tag audio clips consistently across datasets while following documentation and formatting standards. Audited ambiguous samples by flagging inconsistencies to supervisors to improve annotation protocol reliability and quality. • Transcribed 500+ hours of audio over 5 years with 98%+ accuracy. • Applied Audacity for noise reduction, gain normalization, clip editing, and silence trimming. • Produced 400+ finalized transcription documents for ministry archival and accessibility. • Met 20+ transcription hours per week while maintaining quality in remote workflow.

2020 - Present

Customer Service Representative and Documentation Specialist - The Outsource Global

Label StudioTranscription

Customer service representative and documentation specialist supporting a US-based disability claims environment with high-volume daily interactions. Handled inbound support requests with accuracy, logged client and case information, and maintained organized documentation across active accounts. Used CRM and documentation platforms to update records in real time and managed escalated cases using clear communication and structured problem-solving. • Managed 80+ client interactions daily, ensuring accurate intake and processing of support requests. • Transcribed and documented medical record updates from calls with attention to clinical and legal terminology. • Categorized and annotated client case data, routing tagged records to appropriate departments. • Used Salesforce and documentation tools to track, update, and maintain data integrity for client accounts.

2018 - 2025

Customer Service Representative & Documentation Specialist (Structured documentation and annotation) at The Outsource Global

Classification

Handled high-volume client interactions in a remote environment by documenting and processing inbound support requests with strict accuracy requirements. Performed structured transcription and documentation of medical record updates, capturing complex clinical and legal terminology into client records. Categorized and annotated client case information (case status and routing/eligibility) using structured workflows similar to data labeling practices. • Processed 80+ client interactions daily with 100% accuracy on a disability claims platform. • Transcribed and documented medical record updates for client record keeping. • Labeled and profiled case data across multiple claim types for eligibility, status, and routing. • Maintained organized documentation across 80+ active client accounts using structured tools.

2018 - 2025

Customer Care Representative at ISON BPO

DocumentTrackingTranscription

Provided customer support while documenting interaction outcomes into management reporting systems with accuracy and formatting consistency. Captured and transcribed resolution details to support reporting and analysis. Compiled order-related statistics into structured management reports using reliable, repeatable workflows. • Documented and transcribed call outcomes for management reporting. • Compiled and analyzed order statistics for structured reports. • Followed structured workflows for service recommendations in high-volume calls. • Demonstrated attention to detail on repetitive documentation tasks.

2016 - 2016

Education

Work History