CAPS Learning Coach / Tutor (Holyoke Community College)
Collected and managed information needed to support adult learners’ academic success and coordinated support across the learner’s team. Maintained structured records and communication notes to ensure continuity of services and tracking of learner progress. Performed ongoing documentation practices supporting educational interventions and referrals. • Maintained success-team communication and coordination notes • Tracked learner support needs across registration to completion • Documented learner interactions and referral outcomes • Coordinated resources within the college to support progress