Tosin A.

Key Skills

Software

No software listed

Top Subject Matter

E-commerce – Customer Support & Order Operations

AI Data Annotation & Content Review

Technical Support and writing

Top Data Types

Document

Text

Image

Top Task Types

Transcription

Bounding Box

Question Answering

Object Detection

Evaluation/Rating

Data Collection

Fine-tuning

Text Summarization

Text Generation

Classification

Freelancer Overview

Customer Support Specialist. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Adekunle Ajasin University, Akungba-Akoko (AAUA) (2021). AI-training focus includes data types such as Document and labeling workflows including Transcription.

Labeling Experience

Customer Support Specialist

DocumentTranscription

Provided customer support by addressing inquiries across phone, email, MS Teams/Zoom, and online chat channels. Delivered practical, prompt resolutions while maintaining organized and up-to-date records using SharePoint trackers. Produced professional emails, reports, and internal communications to support day-to-day operations of the support function. • Handle customer support inquiries across multiple channels • Resolve issues with timely, practical solutions • Maintain SharePoint tracker records for support operations • Draft professional reports and internal communications

2022 - 2024

Customer Support Specialist

DocumentTranscription

Monitored and responded to customer support inquiries by managing incoming tickets across company support channels. Supported administrative and virtual assistance tasks for the CEO, including transcribing meetings, managing calendars, and coordinating administrative activities. Collaborated with support and development teams across Kenya, the US, and India to maintain quality standards and meet deadlines. • Respond to customer tickets and support inquiries • Assist the CEO with virtual admin and coordination tasks • Coordinate across support and development teams internationally • Ensure timely resolution and adherence to quality standards

2020 - 2021

Education

Work History