Tomas G.

Key Skills

Software

Other

Top Subject Matter

Quality Assurance

Financial Services—AI Chatbot

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Document

Top Task Types

Question Answering

Text Summarization

Freelancer Overview

During my time as a Customer Service Representative at Horatio, I had the opportunity to contribute to a dedicated Line of Business focused on training and evaluating Lorikeet, an AI chatbot designed to handle simple customer requests for a financial services platform. My role involved reviewing the chatbot's responses, assessing their accuracy and relevance, and providing structured feedback to help improve its performance over time. This hands-on experience gave me a solid understanding of how AI models learn from human input and how quality feedback directly impacts their effectiveness. My background in Quality Assurance further strengthens my profile for AI training work. As a QA Specialist, I've developed a sharp eye for detail, the ability to identify inconsistencies, and a structured approach to evaluation, all of which translate directly into data labeling and annotation tasks. I'm comfortable working with high volumes of information, maintaining consistency across assessments, and following detailed guidelines to ensure accuracy. I'm genuinely interested in the field and eager to deepen my contribution to AI development.

Labeling Experience

AI Chatbot Training & Evaluation Contributor

Text

Contributed to the training and evaluation of an AI chatbot for a financial institution by providing detailed feedback to improve automated responses. Assisted in assessing conversation flows and identifying areas requiring enhancement in the chatbot’s decision logic. Collaborated with a team to deliver targeted, actionable insights for AI performance improvements. • Provided feedback on AI chatbot interactions with real customers • Evaluated accuracy, relevance, and tone of automated responses • Highlighted problem areas in conversation flows • Enhanced AI performance through ongoing evaluation and suggestions.

2024 - 2025

Education

Work History