Conversational AI & Sentiment Analysis
**Conversational AI & Sentiment Analysis Project** Contributed to a conversational AI training project involving the annotation of over 85,000 customer support chats, emails, and social media conversations for sentiment analysis, intent recognition, and language pattern detection. I labeled datasets into categories such as positive, negative, neutral, complaint, inquiry, escalation request, and product feedback to help improve chatbot accuracy and automated response systems. The project required handling high-volume datasets while maintaining consistency across different communication styles, slang usage, and multilingual expressions. To maintain data integrity, I adhered to strict annotation guidelines and consistently achieved a quality accuracy score between 97–99% during internal audits and reviewer evaluations. I participated in regular calibration sessions to ensure annotation consistency across the team and followed multi-stage QA processes, including peer reviews, random sampling checks, and error correction tracking. I also maintained an average turnaround rate of 1,500–2,000 annotations per day while meeting project deadlines and minimizing rework rates.