Tolulomo D.

Key Skills

Software

Clickworker

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Text

Document

Image

Top Task Types

Classification

Polygon

Point/Key Point

Freelancer Overview

Telesales and Customer Service Representative. Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Higher National Diploma, The Polytechnic, Ibadan (2016) and Ordinary National Diploma, The Polytechnic, Ibadan (2011). AI-training focus includes data types such as Document.

Labeling Experience

Telesales and Customer Service Representative

Document

As a Telesales and Customer Service Representative, you managed a portfolio of client accounts while maintaining professional communication and long-term retention focus. You handled customer enquiries across phone, email, and written channels to ensure prompt responses and high client satisfaction. You also maintained accurate CRM records and supported documentation and scheduling for day-to-day operations. • Managed client accounts with needs-based engagement to hit monthly targets • Maintained CRM records and produced briefings and operational documentation • Coordinated schedules, follow-up calls, and client appointments • Delivered professional, timely responses across multiple communication channels

2020 - 2025

Education

Work History