Tokunbo O.

Key Skills

Software

Other

Top Subject Matter

Technical support case data quality assurance and classification

Directory records management and categorical entity verification

KYC compliance record classification

Top Data Types

Text

Document

Top Task Types

Classification

Freelancer Overview

Technical Support Analyst — Far Out Solutions Ltd. (Remote, USA). Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include ConnectWise Manage PSA, Internal, and Proprietary Tooling. Education includes Post-Graduate Diploma, College of Supply Chain Management (2016) and Bachelor of Science, Igbinedion University (2009). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Technical Support Analyst — Far Out Solutions Ltd. (Remote, USA)

TextClassification

Provided structured verification and quality checks of case data before escalation, ensuring records met predefined standards and were accurately categorized. Followed methodical diagnostic protocols that map to applying annotation guidelines and data classification workflows. Performed detailed documentation of case outcomes to support consistent labeling decisions across future work.• Verified accuracy and completeness of records prior to escalation.• Documented solutions and troubleshooting steps for reuse in knowledge workflows.• Ensured quality standards were consistently met through review processes.

2023 - 2025

Technical Support Engineer (Concierge) — Gigmo Solutions Pvt. Ltd. (Remote, India)

TextClassification

Managed high-volume administrative records requiring precise entry, categorization, and verification of user data. Operated within defined SLAs while maintaining accuracy, reflecting repeatable data processing and labeling discipline. Administered Active Directory user and group management, analogous to structured tagging of entities for training datasets.• Performed precise data entry and record verification for user/group information.• Categorized and organized records while administering directory permissions.• Maintained accuracy under time constraints across large case queues.

2022 - 2023

KYC Compliance Officer — Outcess Solutions (Airtel Nigeria)

OtherTextClassification

Conducted KYC audits on SIM card registrations by evaluating records against compliance criteria and classifying them as compliant or non-compliant. Produced structured recommendations based on audit findings, demonstrating analytical review consistent with annotation quality checks. Applied rule-based decisioning on sensitive textual records in a high-stakes evaluation process.• Classified records according to compliance criteria.• Reviewed and audited registration data for conformity and quality.• Generated detailed recommendations derived from audit outcomes.

2019 - 2019

Education

Work History