IT & Operations Assistant – Carlton Swiss Residency Hotel (Jan 2025 – Present)
Provided ongoing IT support and operational maintenance that supported the reliability of systems used in digital workflows, indirectly enabling environments where AI/analytics outputs could be reviewed. Managed reservations, billing, reporting, and internal support processes using property management tooling. Focused on troubleshooting and maintenance rather than direct data annotation or model training. • Daily IT support and system maintenance • Software troubleshooting for operational systems • Management of digital hotel operations and reporting • Collaboration with staff to resolve technical issues