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TITILAYO ADEESO +234 8134946472 | [email protected] | linkedin.com/in/adeesotitilayo SUMMARY Detail-orientedprofessionalwith stronganalytical,communication,andproblem-solving skills. Experiencedin accuratelyreviewingcustomerissues,resolvingcomplexissues,providingclear feedback,and maintaininghighstandardsunderdeadlines.Proficientin usingtools like Freshdesk,Zendesk,andExcel. Skilledatevaluatinginformation objectivelyand delivering structuredresponses.Eagertoapply theseabilitiesto AIoutputevaluationanddatarefinement tasks. WORK HISTORY Outcess Solutions Jan 2026 - Present Chat support Representative - M-KOPA Project Provided real-timechatsupporttocustomersregardingaccountstatus,payment plans, device access,andservicerelated inquiries. Handledhigh volumechat interactions daily whilemaintaining professionalismand response efficiency. Resolvedcustomerpaymentandaccountissuesin compliancewithcompany policiesand procedures. Educatedcustomersoninstallment plans,account updates,and troubleshooting steps. Escalatedcomplextechnicalandbilling cases toappropriatedepartmentswithinSLA timelines. Loggedanddocumented all customerinteractionaccuratelyinCRMsystems. Maintainedhigh customersatisfactionthroughempathetic communicationand problem- solving. Arthur Joan Ventures Jun 2025 - Dec 2025 CustomerService Representative Resolvedanaverageof 75+customerticketsdaily with a98% satisfactionrating. Achievedfirst-callresolution(FCR) rate of94%, reducingrepeatcontactvolume.