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RESUME Ting Hin Kui 23 Daffodil Way, Emerson Green, Bristol, BS16 7NE Tel: 07494429201 Email: [email protected] Education September 2010- June 2013 Bsc (Hons) Psychology Northumbria University September 2008 – May 2010 Associate Degree in Applied Psychology Community College of City University September 2007 – June 2008 Pre-Associate Degree Community College of City University September 2001 – June 2007 Form 1 – 5Ng Yuk Secondary School Qualification Insurance Intermediaries Qualifying Examination Paper 1, 2, 3 Work Experience 2019 December- 2021 October Universal Banker-Borrowing HSBC Mainly responsible was customer's mortgage application, also handing customer's daily banking needs to provide good customer service. 2018 September- 2019 November Universal Banker-Customer Acquisition HSBC Mainly responsible was customer's account opening and credit card application, also handing customer's daily banking needs to provide good customer service. 2018 March- 2018 August Universal Banker-Service HSBC Mainly responsible was customer's daily banking needs, internet banking problem. 2014 November-2018 February Premier Customer Service Officer HSBC Mainly responsible was cash handing, transaction, foreign currency exchange, time deposit. Focus on Premier Customer which is wealthier with higher expectation on customer service. 2013 November-2014 October Customer Service Officer HSBC Mainly responsible was cash handing, transaction, foreign curren