Tijani M.

Key Skills

Software

AWS SageMaker

Other

CloudFactory

Top Subject Matter

Microfinance collections and customer account operations

Merchant operations

inventory records

Top Data Types

Document

Text

Top Task Types

Data Collection

Freelancer Overview

Detail-oriented Data Analyst and Operations Support professional with experience in banking operations, data reporting, inventory management, merchant onboarding, customer account management, and operational process improvement. Skilled in collecting, reviewing, analyzing, and maintaining accurate operational and customer data to support business decision-making and workflow efficiency. Proficient in Microsoft Excel, SQL, Power BI, SharePoint, and reporting tools with a strong background in data accuracy, KPI tracking, customer support operations, and process optimization. Education includes Bachelor of Arts, Ahmadu Bello University. AI-training focus includes data types such as Document and labeling workflows including Data Collection.

Labeling Experience

Merchant Operations & Data Support Officer (operational data maintenance and reporting)

DocumentData Collection

Supported merchant onboarding and merchant-support operations by collecting, reviewing, and maintaining accurate operational and inventory records for POS terminals and collateral materials. Prepared and analyzed operational reports and dashboards using Excel and Power BI, helping improve workflow efficiency and decision-making based on tracked trends. Investigated and resolved operational discrepancies across merchant accounts and POS mapping, contributing to improved data tracking processes. • Collected and maintained merchant, POS mapping, dispatch, and inventory documentation for operational accountability. • Processed nationwide POS terminal and materials dispatch tracking with delivery documentation. • Conducted inventory reviews and updated records to ensure reporting accuracy. • Resolved data discrepancies and advocated for SharePoint-based digital tracking for return workflows.

2023 - Present

Recovery and Collection Officer (customer data management, verification, and operational tracking)

OtherDocumentData Collection

Managed and maintained customer and collections records through daily account reviews, payment verification, and operational tracking to support accurate collections reporting and risk management. Performed data entry and validation tasks by processing customer payments accurately and ensuring confidentiality and compliance requirements were followed. Used performance-driven KPI tracking to monitor outcomes and sustain high recovery rankings across operational categories. • Conducted outbound recovery calls to collect client repayment and follow-up status data. • Verified payments and updated account/payment records for reporting accuracy. • Maintained operational tracking logs for collections and risk management. • Ensured confidentiality and operational compliance while handling sensitive data.

2020 - 2022

Education

Work History