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Freelancer Overview
Tessie Cashwell Customer Service Specialist CONTACT [email protected] 910-221-6898 Elizabethtown, 28337 SUMMARY Dynamic Customer Service Specialist with over 5 years of experience in delivering exceptional client support and maintaining accurate financial records. Proficient in tax preparation with PTIN certification and skilled in utilizing software for data management. Successfully resolved customer inquiries and enhanced operational efficiency through effective communication and appointment scheduling. Eager to leverage expertise in customer relations and problem- solving to provide outstanding service and support. WORK EXPERIENCE Elizabethtown Customer Service Representative 11/2025 – 01/2026 Refundr Us Achieved PTIN certification, ensuring compliance with IRS regulations and standards. Input and managed client tax information utilizing TaxSlayer software with a focus on accuracy. Verified client information and coordinated appointment scheduling to enhance workflow efficiency. Delivered prompt customer support, effectively addressing inquiries and resolving concerns. Elizabethtown Accounts Specialist 04/2023 – 10/2025 Zyrorell CPA Oversaw accounts payable and receivable processes, maintaining financial accuracy and accountability. Sustained meticulous financial records and facilitated smooth accounting operations. Communicated effectively with clients regarding billing inquiries and payment processing. Clinton Administrative Assistant 01/2021 – 03/2023 ABC Expr