Front Desk & Reservations Officer
Document
Question AnsweringAs a Front Desk & Reservations Officer, I served as the primary point of contact for guests, delivering a welcoming and professional atmosphere. I managed the end-to-end booking process, utilizing strong communication and upselling skills to maximize revenue. My role required prompt problem-solving, meticulous guest record management, and collaboration with other hotel departments to ensure a seamless guest experience. • Welcomed guests and provided exceptional customer service. • Managed room inquiries, bookings, and guest check-in/check-out procedures. • Promoted room upgrades and additional hotel amenities to increase sales. • Responded quickly to guest complaints and resolved issues to uphold the hotel's reputation.
2018 - Present