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Freelancer Overview
TARELADEI ZIWARE VINCENT House 70B, Pent City Estate, Lokogoma, FCT, Abuja, Nigeria (WAT, UTC+1 Time Zone) Tel: +2347081116233 Email: [email protected] PROFESSIONAL SUMMARY Dedicated customer service professional with over 3 years of experience in handling inquiries, resolving issues, and providing exceptional support via phone and in-person interactions. Skilled in remote-friendly tools like CRM software, multitasking in fast-paced environments, and communicating effectively across time zones. Eager to leverage strong interpersonal skills and French proficiency in a remote call center role to deliver high-quality customer experiences. KEY SKILLS - Excellent verbal and written communication - Customer service and interpersonal skills - Call handling, routing, and conflict resolution - CRM software and IT proficiency (e.g., Microsoft Office, scheduling tools) - Active listening and empathy - Organizational and multitasking abilities - Intermediate French language proficiency - Adaptable to remote work environments and flexible scheduling PROFESSIONAL EXPERIENCE **Administrative Assistant** Sanor Engineering Nigeria Ltd – Yenagoa, Bayelsa State (Remote-eligible administrative support) October 2020 – December 2021 - Managed customer inquiries and efficiently routed calls to appropriate teams, ensuring quick resolution and high satisfaction. - Coordinated meetings and appointments via phone and email, maintaining prompt communication in a dynamic setting. - Maintained accur