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Sylivia O.

Sylivia O.

Customer Service Manager

Kenya flagNairobi, Kenya

Key Skills

Software

RemotasksRemotasks

Top Subject Matter

LLM code-generation dataset curation
Validation Domain Expertise
and QA for Python/JavaScript outputs.

Top Data Types

TextText

Top Task Types

Computer Programming/CodingComputer Programming/Coding
Text GenerationText Generation
Question AnsweringQuestion Answering
Point/Key PointPoint/Key Point
CuboidCuboid
PolylinePolyline

Freelancer Overview

Customer Service Manager. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Remotasks. Education includes Bachelor of Arts, University of Nairobi and Certification, Citizen College (2023). AI-training focus includes data types such as Computer Code and Programming and labeling workflows including Evaluation and Rating.

Labeling Experience

Remotasks

AI Technical Contributor & Analyst | Remotasks / Appen (2016 – Present)

RemotasksRemotasks

Curated and validated high-volume code-generation datasets for Large Language Models, focusing on the syntax, logic, and functional accuracy of Python and JavaScript outputs. Maintained a 98%+ quality assurance rating across projects to improve model performance for global AI clients. Identified and documented technical edge cases and produced structured feedback reports that reduced model error rates.• Performed dataset curation and validation for LLM code outputs in Python and JavaScript.• Conducted quality assurance and scoring/rating of generated code for correctness.• Authored structured edge-case documentation and feedback reports for model improvement.• Worked autonomously in a remote, fast-paced environment to meet tight deadlines without losing detail orientation.

2016 - Present

Education

C

Citizen College

Certification, Web Design and Computing

Certification
2023 - 2023
U

University of Nairobi

Bachelor of Arts, English and Literature

Bachelor of Arts
Not specified

Work History

C

Citizen College

Web Developer & Digital Operations Lead

Nairobi
2023 - Present
S

Simple Home Offers

Customer Service Manager

Nairobi
2020 - Present