NLP Sentiment Analysis & Text AI Model Training — Commercial Bank of Ethiopia (CBE) | Sentiment analysis on customer feedback (2024–2025)
Engineered and optimized Natural Language Processing (NLP) text processing pipelines to train, evaluate, and fine-tune machine learning classification models. Extracted, cleaned, and curated unstructured text datasets from Facebook and the Google Play Store, implementing advanced text preprocessing routines—including tokenization, text normalization, and noise reduction—to create high-fidelity training data. Built robust, NLP-driven analysis workflows to classify textual sentiments, validate model accuracy, and evaluate model performance metrics, translating raw conversational data into actionable strategic insights for banking and product systems. Gathered, structured, and processed high-volume social media and application store review text datasets. Applied NLP classification and sentiment analysis techniques to generate clean, model-ready training corpora. Conducted rigorous evaluation and logic validation of model outputs to ensure precision and remove algorithmic bias. Preprocessed and structured unstructured text feedback to optimize downstream supervised fine-tuning (SFT) and reporting.