Towson University
Bachelor of Science, Business Management
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Brings 25+ years of professional experience. Sales and Customer Success Manager in skilled in Client Relations, Stakeholder Management and Sales and Business Operations. Built new business units with full P&L responsibility, initiating customer pricing models. Launched a new Revenue Assurance Program nationally, developed key onboarding materials to train 30+ reps quarterly. Negotiated hundreds of contracts including redlining legal terms and conditions. Developed Job Aids, Playbooks, and SOWs. Project Management background pulling together cross-functional teams from legal, customer, service, pricing, product, inventory, vendors etc... Certified in Agile and Scrum Product Management. Software experience with Salesforce, Jira, Confluence, Microsoft and Google Suites, Teams and Zoom, Mac and PC. Ai fluent with Claude, ChatGPT, and taking the Google AI Professional certification course. Education includes Master of Science, Johns Hopkins University - Carey Business School and Bachelor of Science, Towson University. Very interested in and well suited for AI training.
Bachelor of Science, Business Management
Master of Science, Business Marketing
Customer Success Manager
Sales and Operations Consultant