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Computer Code Programming
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ClassificationIT Network Support Administrator in Contract Review, Compliance, and Legal Research. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Western Governors University (2024).
Computer Code Programming
SegmentationProvided technical support to users regarding network access, including troubleshooting login issues, VPN setup, and resolving connectivity problems. • Assisted in network hardware and software upgrades, ensuring minimal downtime and proper integration with existing infrastructure. • Diagnosed and resolved
Computer Code ProgrammingData Collection• Configured and maintained servers, network devices, and virtual machines to ensure reliable operations. • Managed Active Directory and Office 365 user accounts, permissions, and group policies. • Troubleshot hardware, software, and network problems to minimize downtime by 30%. • Deployed and monitored backups, ensuring data integrity and disaster recovery readiness. IT Support Intern | ZTX Systems | Dallas, TX Jan. 20
As an IT Support Intern, I gained hands-on experience supporting computer hardware, software, and networking equipment. I contributed to installation and configuration tasks, and resolved user-reported technical problems. My internship required a strong grasp of IT fundamentals and a commitment to prompt issue resolution. • Installed and configured computer hardware and software components. • Assisted in troubleshooting and resolving end-user technical challenges. • Supported routine maintenance of networking equipment. • Ensured timely and effective resolution of IT support requests.
Bachelor of Science, Cybersecurity and Information Assurance
IT Network Support Administrator (Contractor)
IT Network Support Administrator
