Senior Agent / Team Captain (Agent Team Lead) at Samasource Kenya Limited
At Samasource Kenya Limited, he supported an AI/data labeling production environment by leading QA, quality assessments, and feedback for agents. He conducted regular quality checks and coached team members through structured QA feedback sessions to improve label quality. As Senior Agent/Team Captain, he oversaw weekly performance reviews and ensured labeling teams met targets and deadlines. • Conducted regular quality assessments and coaching sessions. • Provided constructive QA feedback to improve labeling accuracy. • Led weekly performance reviews for all agents in the team. • Monitored, reported progress, and implemented corrective actions when required.