IT Support Manager
Provided game and general technical troubleshooting support to users experiencing hardware, software, and networking issues. Managed customer requests and queries across social platforms to ensure prompt and accurate resolutions. Also handled graphics design, web maintenance, and ongoing management of the company website and social media accounts. • Diagnosed and resolved system issues to optimize gaming performance • Analyzed networking problems and applied troubleshooting steps • Maintained responsive customer service communication on multiple platforms • Managed web presence, graphics, and social media for an engaging experience