AI-Powered Internal Tools Developer | Contracted — Various SMEs
Developed an AI-driven WhatsApp customer service agent that handles customer queries autonomously using Claude AI integrated with webhook-based automation. Implemented Google Apps Script automations to synchronize sales data across Google Sheets, a CRM, and reporting tools, improving consistency of structured records. Built an AI lead scoring model integrated into a CRM to prioritize prospects and reduce time-to-first-contact for high-value leads. • Implemented webhook + Claude AI flows for WhatsApp tier-1 customer query handling • Built Google Apps Script data synchronization across Sheets, CRM, and email reporting tools • Integrated AI lead scoring into CRM pipelines for prospect prioritization • Configured multi-channel notification workflows (email, Telegram, Slack) triggered by business events