Sophia U.

Key Skills

Software

Other

Top Subject Matter

Technical Support

CRM & Customer Success

Workflow Automation

Top Data Types

Text

Audio

Video

Top Task Types

Transcription

Classification

Evaluation/Rating

Freelancer Overview

IT Trainee — Digital Witch Support Community (In progress). Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science (Honours), University of Port Harcourt (2018). AI-training focus includes data types such as Text and labeling workflows including Other.

Labeling Experience

IT Trainee — Digital Witch Support Community (In progress)

OtherText

Participated in hands-on technical support and CRM/customer-success training focused on workflow automation and lead generation. Assisted with practical exercises using remote work platforms to support virtual assistance and IT support learning objectives. Built foundational skills relevant to AI/data-labeling workflows by working through support and customer-success processes. • Technical Support fundamentals practice • CRM & Customer Success workflow training • Workflow Automation and Lead Generation exercises • Remote platform practice (Upwork)

2025 - Present

Education

Work History