Sonu V.

Key Skills

Software

Other

Top Subject Matter

Operational data quality assurance and compliance validation

Real-time operational monitoring and performance data analysis

Medical claims audit and policy-alignment decision support

Top Data Types

Text

Document

Top Task Types

Data Collection

Diagnosis

Freelancer Overview

Operations Associate (Gallagher Center of Excellence) — data transaction peer review and compliance quality assurance. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Master of Arts, Indira Gandhi National Open University (IGNOU) (2024) and Bachelor of Arts, St. Anne's First Grade College for Women (2020). AI-training focus includes data types such as Text, Medical, and DICOM and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

Operations Associate (Gallagher Center of Excellence) — data transaction peer review and compliance quality assurance

TextData Collection

Worked on compliance-driven validation of operational data transactions and peer review of operational files to maintain high data integrity. Supported accurate documentation through ongoing SOP updates and process task documentation to reduce process errors and improve consistency. Contributed to quality assurance activities by mentoring onboarding team members on internal tools and operational guidelines. • Performed peer reviews of data transactions and operational files. • Maintained and updated SOPs and task documentation for institutional accuracy. • Ensured data integrity under SLA and compliance constraints. • Mentored team members on software tools and complex operational guidelines.

2025 - Present

Real Time Analyst Associate (Mphasis) — real-time monitoring and operational performance reporting

OtherText

Executed real-time monitoring and operational reporting to support data-driven staffing and performance adjustments. Coordinated workforce allocations and queue availability to meet service-level metrics while continuously monitoring live site activity. Produced, analyzed, and disseminated productivity and profit reports used by senior management for operational decisions. • Coordinated staffing allocations and queue availability in call center operations. • Monitored live operational activity, managed exceptions, and resolved bottlenecks. • Executed and analyzed productivity and profit reporting for management. • Disseminated reliable departmental performance data for operational tuning.

2022 - 2024

Claims Associate (Legato Health Technologies) — medical claims processing and audited settlement documentation

OtherDiagnosis

Investigated and audited medical claim portfolios to ensure alignment with client policy guidelines. Evaluated claim progress and compiled granular documentation related to claim settlements. Formulated actionable escalation resolutions with team leadership based on reviewed claim information. • Processed and audited medical claim portfolios across business lines. • Evaluated claim progress and supported settlement-related decisions. • Compiled detailed documentation for claim outcomes. • Provided escalation resolutions in collaboration with team leadership.

2020 - 2022

Education

Work History