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S

Sonia O.

Customer Support – Inbound (Escalation Handling & Case Management) at CDCARE Limited, Nigeria

Nigeria flagN/A, Nigeria

Key Skills

Software

Other

Top Subject Matter

Customer support case management (product/service inquiries)
Administrative document preparation and recordkeeping for legislative/committee operations
Customer service request processing and complaint/issue follow-up

Top Data Types

TextText
DocumentDocument

Top Task Types

ClassificationClassification
Data CollectionData Collection

Freelancer Overview

Customer Support – Inbound (Escalation Handling & Case Management) at CDCARE Limited, Nigeria. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and Microsoft Office Suite. Education includes CRM Fundamentals Certificate, N/A (2022) and Legislative and Committee Support Training, Lagos State House of Assembly (2026). AI-training focus includes data types such as Text and Document and labeling workflows including Classification, Data Collection, and Evaluation.

Education

L

Lagos State House of Assembly

Legislative and Committee Support Training, Legislative and Committee Administration

Legislative and Committee Support Training
2025 - 2026
N

N/A

CRM Fundamentals Certificate, Customer Relationship Management

CRM Fundamentals Certificate
2022 - 2022

Work History

C

CDCARE Limited

Customer Support Specialist (Inbound)

N/A
2026 - 2026
L

Lagos State House of Assembly

Legislative & Committee Support Assistant

Lagos
2025 - 2026