Sonia I.

Key Skills

Freelancer Overview

Sonia Ulebor Calgary, AB | [email protected] | (587) 337-7939 Professional Summary Enthusiastic and dependable customer service professional with 3+ years of experience in hospitality and client-facing roles. Dedicated to delivering exceptional wellness experiences and fostering client relationships in fast-paced environments. Strong communicator, problem-solver, and team player with a passion for mindfulness, health, and well-being. Relevant Experience Guest Service Agent | Delta Hotels | Calgary, AB April 2024 – Present - Served as the first point of contact for guests, creating a warm and welcoming atmosphere. - Managed reservations, check-ins/outs, and provided hotel information. - Handled guest concerns with professionalism and ensured high satisfaction levels. - Coordinated with housekeeping and maintenance to maintain operational excellence. Room Attendant | Delta Hotels by Marriott Calgary South | Calgary, AB February 2022 – March 2024 - Maintained cleanliness and comfort across guest rooms, ensuring a pristine environment. - Delivered items to guests and supported additional service requests. - Reported technical issues and supported guest recovery efforts. - Provided friendly and discreet service respecting guest privacy and security. Social Media Manager & Web Editor | Canada News Media | Remote August 2021 – September 2022 - Created and scheduled engaging wellness and news content across platforms. - Responded to messages and emails, improving customer intera