Solomon O.

Key Skills

Software

No software listed

Top Subject Matter

Customer support case documentation and technical issue tracking

Customer data entry and service record tracking

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Customer Support Associate (technical support documentation and feedback collection) at Bigels Communication. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include N and A. Education includes Unknown, Brigham Young University (2025) and Senior Secondary School Certificate, Paragon Comprehensive College (1998). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Data Entry Specialist (customer data entry and interaction tracking) at Zabeth Global Resources

TextData Collection

Handled entry of customer-provided data into service records to support order processing and efficient issue resolution. Maintained high response performance by tracking customer interactions and documenting outcomes to meet service level agreements. Collaborated with team members to improve customer experience by using recorded information to drive satisfaction improvements. • Customer data entry and service record updates • Resolution documentation via email, phone, and live chat • Order, return, and exchange processing with accuracy checks • Response rate tracking aligned to service level agreements

2023 - Present

Customer Support Associate (technical support documentation and feedback collection) at Bigels Communication

TextData Collection

Provided customer support by collecting and recording detailed issue information from users through email, phone, and follow-up calls, helping ensure accurate resolution tracking. Supported troubleshooting of software and hardware issues by documenting symptoms, actions taken, and outcomes for service improvement. Worked collaboratively to gather feedback and maintain structured records for continuous customer experience enhancements. • Customer issue data collection and documentation • Follow-up communication logging (calls and emails) • Feedback gathering for service improvement • Accurate record-keeping for resolution tracking

2021 - 2022

Education

Work History