Sibusisiwe Z.

Key Skills

Software

No software listed

Top Subject Matter

Data labelling

Top Data Types

Text

Top Task Types

Entity (NER) Classification

Text Summarization

Freelancer Overview

Customer Service Representative. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes High School Diploma, Vukile High School (1997). AI-training focus includes labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Service Representative

Entity (NER) Classification

As a customer service representative, I managed daily communication with a diverse client base via phone and email. I was responsible for maintaining patience, positivity, and clarity when addressing customer inquiries and concerns. The role demanded strong communication, problem-solving, and interpersonal skills. • Handled professional phone and email conversations daily. • Explained complex information in an accessible manner to clients. • Maintained composure during challenging interactions with customers. • Provided clear and prompt resolutions to customer issues.

2021 - 2022

Education

Work History