Shubham B.

Key Skills

Software

No software listed

Top Subject Matter

Account Management & Client Relationship Management

Top Data Types

Image

Video

Text

Top Task Types

Routing

Transcription

Freelancer Overview

Customer Success and Technical Support professional with 5+ years of experience in customer service, technical troubleshooting, account management, and sales support. Skilled in resolving customer issues, managing client relationships, and delivering exceptional customer experiences across multiple communication channels. Experienced in working with CRM and support platforms such as Zendesk and enterprise applications, with a strong understanding of SaaS environments. Adept at problem-solving, stakeholder communication, process improvement, and achieving performance targets. Possesses excellent English and Hindi communication skills, a customer-first mindset, and the ability to thrive in fast-paced, technology-driven environments.

Labeling Experience

Education

Work History