Internship participant, Technology Solutions / Cloud Systems Navigation (IT infrastructure)
Completed a technology solutions internship (enterprise IT infrastructure and cloud systems navigation) while performing work that involved organizing and supporting internal documentation workflows for client intake and crisis response scenarios. The role required collaboration with a cross-functional team to streamline documentation and resource allocation, supporting data-handling and operational processes. It also involved applying active listening and de-escalation practices as part of day-to-day support work. • Supported optimization of patient intake workflows • Streamlined internal documentation and resource allocation • Assisted with systems navigation for cloud/enterprise solutions • Provided operational/client support in crisis-related scenarios