Shelley R.

Key Skills

Software

Other

Top Subject Matter

Knowledge Management and Learning & Development for financial services

Enterprise Knowledge Management for financial services

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Prompt + Response Writing (SFT)

Entity (NER) Classification

Freelancer Overview

Learning and Development Analyst /Toyota Financial Services. Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and Microsoft Office 365 Suite (SharePoint and Viva). Education includes Bachelor of Arts, Coe College (2002) and Scrum Master Certification, The Learning Center (2022). AI-training focus includes data types such as Text and Document and labeling workflows including Prompt + Response Writing (SFT) and Entity (NER) Classification.

Labeling Experience

Learning and Development Analyst /Toyota Financial Services

OtherTextPrompt + Response Writing (SFT)

Led end-to-end implementation of AI-enabled knowledge management systems to improve organizational intelligence using scenario building and process migration. Produced and audited knowledge assets by translating complex technical services into high-engagement, AI-enhanced documentation strategies. Partnered with cross-functional teams to align instructional content and documentation with evolving business needs and AI capabilities. • Migrated processes and built AI-ready scenarios in Salesforce and KMS Lighthouse. • Engineered automated analytics workflows to track learner progress and content utilization. • Managed audits of existing documentation libraries to apply innovative, AI-enhanced strategies. • Synchronized onboarding and continuous education curricula with SME/procedural documentation and latest insights.

2020 - 2022

Knowledge Management Supervisor /Toyota Financial Services

DocumentEntity (NER) Classification

Oversaw knowledge management operations and standardization to ensure accurate, consistent knowledge artifacts across a multi-site organization. Directed KM project lifecycles and implemented change control processes to maintain data accuracy while improving self-service rates. Evaluated legacy content and deployed auditing frameworks to increase relevancy and usability for end users. • Standardized technical writing methodologies and a style guide for consistent knowledge artifact creation. • Implemented robust change control to ensure data accuracy and compliance across sites. • Directed agile CRM enhancements tied to knowledge management operations and ongoing compliance. • Conducted legacy content evaluations and applied auditing frameworks to improve knowledge relevancy.

2016 - 2020

Education

Work History