Sheilah R.

Key Skills

Software

Clickworker

Labelbox

Top Subject Matter

Customer support and content moderation (AI safety/policy compliance)

AI/ML dataset annotation and LLM evaluation

Legal Services & Contract Review

Top Data Types

Text

Image

Document

Top Task Types

Cuboid

Polygon

Entity (NER) Classification

Question Answering

Freelancer Overview

Customer Support / Chat Moderator — CLOUDWORKER-2024. Brings 1+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Clickworker and Labelbox. Education includes Bachelor of Science, University of Nairobi (2023). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer Support / Chat Moderator — CLOUDWORKER-2024

ClickworkerText

Moderated user-generated content by reviewing messages for policy compliance and safety risks. Logged and tracked issues in a CRM/ticketing workflow while escalating complex cases to maintain SLAs. Supported quality and consistency in repetitive, rule-based moderation tasks. • Reviewed chat and email interactions for clarity and professionalism • Applied platform policies to decide whether content was acceptable • Recorded moderation outcomes and issues in CRM/ticketing systems • Escalated edge cases while meeting response time requirements

2024 - 2024

AI Data Annotation Specialist / Data Entry — SAMEER BUSINESS PARK—2023

LabelboxText

Annotated and labeled datasets to support AI/ML model training, including evaluating and labeling text content. Evaluated AI-generated responses for quality, relevance, and factual accuracy using detailed annotation guidelines. Identified edge cases and inconsistencies to improve dataset quality while maintaining high throughput. • Applied complex annotation guidelines and incorporated updates • Assessed response quality, relevance, and factual accuracy • Flagged edge cases and inconsistencies to reduce dataset errors • Achieved 98–99% accuracy and ranked among top performers

2023 - 2023

Education

Work History