Sheila K.

Key Skills

Software

Other

AWS SageMaker

CloudFactory

Mercor

Top Subject Matter

Healthcare/clinic operations and patient communications (CRM workflow management)

Healthcare/clinic operations and patient record management

Healthcare/clinic operations

Top Data Types

Text

Document

Image

Top Task Types

Routing

Classification

Text Generation

Question Answering

Freelancer Overview

Medical Virtual Assistant / Executive Assistant — KCS (Client Service), United Kingdom (Remote). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science, Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2022) and Certificate, Alison (2025). AI-training focus includes data types such as Text, Medical, and DICOM and labeling workflows including Routing and Classification.

Labeling Experience

Medical Virtual Assistant / Executive Assistant — KCS (Client Service), United Kingdom (Remote)

OtherTextRouting

Provided medical inbox triage by routing incoming patient and client communications based on urgency and priority. Drafted clinically informed responses while maintaining patient confidentiality and accurate documentation practices. Coordinated appointment and follow-up logistics by translating messages into actionable next steps within clinic workflows. • Triaged urgency and flagged priority items • Prepared daily executive priority summaries and next-day action plans • Handled confidential patient enquiries using appropriate medical knowledge • Coordinated scheduling and communication follow-ups in remote clinic operations

2024 - Present

Project Supervisor — Shamiri Institute

OtherTextRouting

Supported senior programme leadership by managing executive inbox communications, including triaging urgency and preparing priority summaries. Coordinated meeting scheduling and daily operational organization across multiple concurrent programme workstreams. Maintained programme/CRM system records, including participant data and appointment logs, and handled escalations when leadership was away. • Triaged urgency and created morning priority summaries • Managed calendar and meeting scheduling • Maintained CRM and programme management system records • Developed SOPs to improve consistency of daily clinic-equivalent administrative workflows

2025 - 2025

Clinical Officer — Private Practice / Clinical Engagement

OtherTextClassification

Coordinated independent clinic operations by handling patient enquiries and managing clinic documentation workflows. Updated and maintained patient CRM records to ensure accurate, current, and compliant patient data. Managed billing and insurance administration and produced operational summaries for review as part of daily clinic workflow. • Maintained patient CRM records with compliant updates • Handled patient scheduling, inbox management, and clinical documentation • Coordinated insurance administration and billing processes • Managed social media content for clinic brand presence

2025 - 2025

Clinical Officer Intern — Kiambu County Referral Hospital

OtherRouting

Managed high-volume patient communications across busy clinical departments by triaging concerns and routing each issue to the appropriate workflow. Maintained accurate patient records in clinic management systems, including appointment and clinical/billing-related information. Provided reception and consultation support while ensuring strict confidentiality for all inbound communications. • Triaged and routed patient concerns from multiple departments • Updated CRM-equivalent records for appointments and clinical/billing data • Supported scheduling and daily operational organization • Maintained empathetic, clinically informed, confidential patient communication

2023 - 2024

Education

Work History