Shannon H.

Key Skills

Software

Don't disclose

Top Subject Matter

Healthcare/Insurance service work orders

provider enrollment/credentialing

Healthcare credentialing

Top Data Types

Text

Top Task Types

Classification

Freelancer Overview

Customer Service Representative / Data Entry at Coolsys (Phoenix, AZ) for inbound call center support and work order dat. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes N/A, Maricopa Corporate College. AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Customer Service Representative / Data Entry at Coolsys (Phoenix, AZ) for inbound call center support and work order data entry

Don't discloseTextClassification

Performed high-volume data entry in support of inbound work order creation, updates, and customer/technician service resolutions, which required structured transcription and organization of textual records. Tracked and optimized operational performance metrics such as wrap time, calls per hour, and quality scores, indicating consistent attention to correctness in recorded data. Guided providers through enrollment, credentialing, and portal navigation, ensuring submitted information was entered and interpreted accurately. • Created and updated customer work orders based on inbound requests • Conducted high-volume customer and technician related data entry for service workflows • Assisted with provider enrollment/credentialing and portal navigation steps • Supported resolution of service issues via accurate record updates

2023 - 2025

Data Entry Clerk 2 / Customer Service at Change Healthcare (Buffalo, NY) performing inbound data entry and verifications

Don't discloseTextClassification

Handled inbound credentialing, prior authorization, and benefit inquiry workflows requiring accurate entry and verification of textual eligibility and claim data. Performed claim data entry supporting healthcare revenue and billing cycles, including eligibility and claims entry verifications. Contributed to issue resolution for client claims and payments, eligibility discrepancies, and provider network problems through careful record handling. • Entered and verified claim, eligibility, and supporting healthcare billing data • Supported credentialing/prior authorization and benefit inquiry processes via inbound interactions • Resolved client claim/payment issues and eligibility discrepancies through data correction • Investigated provider network issues using accurate textual record updates

2021 - 2023

Customer Care Representative / Data Entry at Humana Pharmacy (Tempe, AZ) for inbound eligibility and order data entry

Don't discloseTextClassification

Provided inbound call center support for healthcare eligibility, benefits, and order inquiries, including data entry of prescription drug and DME orders. Entered prescription and DME order information and processed overrides and adjustments to customer profiles, reflecting structured textual handling of order/benefit records. Supported concierge-style member assistance during COVID-19 by ensuring accurate capture and updating of member order and profile information. • Placed prescription and DME orders via structured data entry • Processed overrides and adjustments to customer profiles based on inbound requests • Supported healthcare eligibility and benefits inquiries through inbound interactions • Served on a white glove inbound concierge team for COVID-19 member support

2019 - 2021

Education

Work History