Shan C.

Key Skills

Software

Other

Top Subject Matter

Customer records and transaction data (CRM/database maintenance)

Digital customer service workflows and customer data handling

Computer applications and digital tools

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Customer Service Representative, Star 777 Betting Company (data entry and verification). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Science, Egerton University (2022). AI-training focus includes data types such as Text and labeling workflows including Data Collection, Computer Programming, and Coding.

Labeling Experience

Customer Service Representative, Star 777 Betting Company (data entry and verification)

TextData Collection

Entered, updated, and verified customer information and transaction records in company databases to ensure data integrity and minimal errors. Reviewed records for completeness and consistency, identifying and correcting discrepancies in customer data while maintaining organized documentation per data-handling procedures. Communicated professionally with customers and collaborated with team members to resolve data and account issues efficiently. • High-volume data entry and verification • Data completeness and consistency checks • Maintenance of digital records • Confidential information handling

2022 - Present

Digital Customer Service Training, Generation Kenya (customer information processing)

OtherTextData Collection

Completed digital customer service training that likely reinforced structured collection, processing, and verification of customer information. Applied procedures-oriented handling of customer queries and records during training activities. Used data-handling practices aligned with accurate record maintenance and confidentiality. • Structured customer information processing • Accuracy and procedure compliance focus • Confidential handling practices • Verification-oriented workflow reinforcement

2025 - 2025

Computer Application Training, Kingsbridge Institute of Technologies

OtherText

Completed computer application training likely covering core computer literacy used for entering, organizing, and managing information. Strengthened basic tool usage that supports accurate data processing and record-keeping. Focused on building foundational skills for handling information in digital systems. • Computer applications fundamentals • Data handling readiness • Typing/office tool proficiency support • Workflow and accuracy mindset reinforcement

2011 - 2011

Education

Work History