Customer Service Agent — Fast Dial Business Solutions Ltd (verification and accurate documentation of records)
Processed confidential medical and legal records with high accuracy while maintaining strict compliance and confidentiality. Verified information before processing records and documented interactions accurately as part of operational quality control. Coordinated document requests between multiple stakeholders to ensure correct handling and turnaround time.• Reviewed and validated record information prior to processing.• Documented interactions and record-handling details accurately.• Coordinated requests between healthcare providers, legal offices, employers, and clients.• Assisted with training on customer service and records management standards.