Seth E.

Key Skills

Software

CrowdSource

Scale AI

Internal/Proprietary Tooling

Top Subject Matter

Meta Payments customer support workflows and compliance operations

Machine learning model validation and content moderation operations

Legal Services & Contract Review

Top Data Types

Text

Document

Audio

Top Task Types

Data Collection

Classification

Text Generation

Text Summarization

Transcription

Evaluation/Rating

Freelancer Overview

Process Specialist – Payment Operations | Meta. Brings 20+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Science, University of Wyoming. AI-training focus includes data types such as Text and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

Process Specialist – Payment Operations | Meta

TextData Collection

Created and managed AI-integrated support workflows and customer experience tooling for Payment Operations at Meta. Focused on operationalizing AI-driven processes used in customer support rather than manual investigations. Supported quality and metric adherence to improve customer satisfaction across Meta Payments products. • Designed workflow and tooling that integrated AI into agent support processes. • Coordinated secondary review escalation support and partner management workflows. • Ensured vendor agent execution consistency and adherence to quality/metrics. • Collaborated to update user-facing responses aligned with evolving policy.

2019 - 2022

Senior Operations Analyst (Facebook Contract) | Accenture

Text

Led validation of machine learning models and operational processes tied to content moderation and classification tasks at Facebook. Acted as the primary escalation contact for user experience issues across Facebook platforms, supporting quality assurance workflows. Coordinated training and coaching for a team handling quality and reporting needs. • Led team responsible for validating machine learning models. • Drove operational validation for business page deduplication and ad agency classification. • Managed escalations for bugs, volume spikes, backlogs, and user experience issues. • Conducted daily huddles plus training/coaching for 25–40 representatives.

2018 - 2019

Education

Work History