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SEBI AHMED AHMED Nairobi , Kenya| +254-732-411-801 | [email protected] SUMMARY Customer experience specialist/customer service representative/ Image labeler/Video annotation specialist/Image annotation specialist PROFESSIONAL EXPERIENCE May 2022– June 2023 Customer Service Representative, Quest Holdings, Nairobi, Kenya — Received inbound calls from customers and initiated outbound calls. — Ensured accurate diagnosis of customer issues. — Answered customer query precisely and accurately to ensure customer satisfaction.. — Updated customer’s information into the company database for future reference. — Prepared google spreadsheets and data for evaluation of business performance and other key metrics. September 2023– April 2025 Associate, Sama, Nairobi, Kenya ● Review annotated lidar and image samples to ensure quality. ● Labelled lidar and images as per the provided guidelines for quality submissions. ● Collaborating with the production team for streamlined quality delivery. ● Reviewed customer feedback regularly to ensure alignment with the client expectations. VOLUNTEER WORK March 2022– April 2022 Tutor, St Christine Community center, Nairobi , Kenya SKILLS Communication, typing, cooking, scrubbing, packing, labeling, attention to detail, material handling, multitasking. EDUCATION 2021 Kangema High school, Kenya. Highschool diploma. Certified customer service representative. Certified image annotator.