Savannah Z.

Key Skills

Software

Other

Top Subject Matter

Global-accent English speech processing and speech quality evaluation

Top Data Types

Audio

Image

Text

Top Task Types

Transcription

Freelancer Overview

IBU-Customer Success — accent-robust audio-to-text transcription and voice quality calibration (Trip.com Group). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Arts, Shandong University of Finance and Economics (2024). AI-training focus includes data types such as Audio and labeling workflows including Transcription.

Labeling Experience

Customer Success & Speech Quality Evaluator - Trip.com Group

AudioTranscription

Customer Success professional supporting high-volume English interactions across diverse accents and audio conditions. Interpreted and resolved daily customer communications while transcribing spoken input into clean, structured records. Applied speech quality evaluation and real-time audio-to-text processing principles to ensure accurate, consistent outputs. • Managed 80+ daily English-language interactions involving varied regional accents and audio quality • Transcribed fragmented spoken input into real-time, structured records • Reviewed call recordings and provided specific feedback to improve voice output quality • Coached new hires on live chat techniques and response phrasing

2025 - 2026

IBU-Customer Success — accent-robust audio-to-text transcription and voice quality calibration (Trip.com Group)

Don't discloseAudioTranscription

Interpreted and transcribed fragmented real-world spoken English from global-accent, varying-audio-quality interactions into clean, structured records in real time. Your work functioned like accent-robust, noise-tolerant audio-to-text annotation comparable to speech annotation pipelines. You also contributed to establishing and calibrating team standards for speech and communication quality. • Live transcription of noisy, accented spoken input into structured text records • Quality evaluation of speech/call recordings to identify gaps vs. shared standards • Feedback loop to improve voice output quality through actionable coaching • Accent robustness and real-time annotation under complex communication scenarios

2025 - 2026

Education

Work History