Satheesh R.

Key Skills

Software

No software listed

Top Subject Matter

AI-assisted customer support troubleshooting and workflow automation

AI scripting and automation for data-flow troubleshooting

Legal Services & Contract Review

Top Data Types

Text

Video

Document

Top Task Types

Prompt + Response Writing (SFT)

Function Calling

Freelancer Overview

Shift Lead, Service Desk — Vimeo Technologies (AI scripting integration). Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Claude AI. Education includes Bachelor of Technology, Sri Krishna College of Technology (2017). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Prompt + Response Writing (SFT) and Function Calling.

Labeling Experience

Technical Customer Support Associate — Motorq (AI & scripting integration)

Function Calling

Engineered, built, and deployed custom scripts using Claude AI to automate repetitive support analysis for enterprise B2B customers. Used SQL and Snowflake-derived diagnostics to structure troubleshooting outputs and support engineering handoffs. Applied automated script logic to speed up internal data-flow investigation and reduce manual effort in complex escalations. • Custom Claude AI script development for support automation • Script-driven workflow acceleration for repetitive analysis • Use of SQL/Snowflake findings to support AI-generated troubleshooting • Deployment of automation in B2B technical escalation contexts

2025 - Present

Shift Lead, Service Desk — Vimeo Technologies (AI scripting integration)

TextPrompt + Response Writing (SFT)

Built and deployed custom Claude AI scripts to accelerate internal support workflows and automate repetitive support analysis tasks. Designed and maintained prompt-based interaction patterns used to troubleshoot complex data flows and generate actionable outputs for support operations. Coordinated script outputs with escalation and outage management processes to improve resolution speed and consistency. • Claude AI scripting for internal workflow automation • Automated generation of support analysis artifacts from prompts • Integration of AI-assisted troubleshooting into escalation/outage workflows • Cross-functional application of AI-generated outputs for engineering alignment

2025 - 2025

Education

Work History