Management Trainee – Business Operations & Sales Analytics (RAAM Group / Mercedes-Benz)
Performed data-driven customer funnel and CRM analytics as a Management Trainee, collecting and organizing interaction and lead information for lead prioritization and sales pipeline visibility. Used CRM system records to maintain accurate lifecycle tracking across sales stages and created KPI dashboards for operational monitoring. This role involved assembling business data for analytics, not direct AI labeling. • Managed 35+ customer leads and identified engagement patterns for prioritization. • Captured insights from 800+ customer interactions to support conversion decision-making. • Maintained lead lifecycle and pipeline tracking in CRM tools (Salesforce, STS, DTP). • Built KPI dashboards in Google Sheets to monitor enquiries, call progress, and engagement metrics.