Sarah S.

Key Skills

Software

Other

Top Subject Matter

eLearning and web services

Customer support operations

eLearning/training troubleshooting

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

eLearning and Web Services Team Lead (Amatrol). Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Arts, University of Cincinnati (2026) and Teaching License, University of Dayton (2009). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

eLearning and Web Services Team Lead (Amatrol)

Text

Demonstrated and troubleshot an eLearning platform for users, supporting effective learning through practical guidance. Assisted with webinars and training demonstrations by collecting user needs and addressing issues during live sessions. Tracked eLearning usage as needed to support platform performance and user engagement. • Troubleshot eLearning site issues for customers and learners. • Conducted demonstrations and webinars to facilitate learning. • Assisted users via phone/email and supported onboarding. • Monitored eLearning usage and tracked activity as required.

2016 - 2022

Sales Support and Order Entry / Education support with eLearning troubleshooting (Amatrol)

Text

Demonstrated eLearning content and troubleshot issues for customers, supporting instructional delivery. Conducted problem resolution by diagnosing user difficulties and guiding learners to successful outcomes. Ensured training materials and eLearning access worked effectively for end users. • Demonstrated eLearning content to users. • Troubleshot issues for customers during training use. • Provided practical guidance to resolve learning interruptions. • Supported effective use of training materials.

2007 - 2009

Education

Work History