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Sarah Oyegun Lagos, Nigeria | +2348034187728 | [email protected] Professional Summary Customer Support Representative with experience handling chat, email, and phone inquiries. Skilled at resolving customer issues fast, maintaining 95%+ satisfaction, and working independently with reliable internet + laptop. Comfortable with US/EU time zones and remote tools like Zendesk, Freshdesk, and CRM platforms. Seeking a remote CSR role where I can deliver patient, solution-focused support. Education MBA. Miva Open University. Bachelor of Science in Accounting. Lagos State University, Ojo. Professional Experience Ages Pharmacy & Supermarket. Customer Relationship Manager January 2021 - Present - Managed 50+ customer tickets daily via email, chat, and phone with 95% first-contact resolution - Used CRM/Zendesk to log issues, track follow-ups, and update customer records accurately - De-escalated difficult customer situations and turned complaints into positive reviews - Maintained 98% SLA compliance and average response time under 5 minutes - Trained 2 new reps on support workflows and remote communication best practices Asake Travel and Tours Executive Virtual Assistant. June 2019 – January 2021 Answered incoming calls and responded to customers inquiries Managed, screened and sent emails on behalf of the company. Communicated and assigned tasks to other team members using Trello. Managed payments and expenses Identified and resolved customer issues Onboarded new customers and