Operations Team Lead (AI training workflows)
Led complex AI training workflows for a multi-regional team, coordinating operational execution aligned with technical requirements. Oversaw mechanisms to measure and improve training delivery quality through SLA tracking and continuous stakeholder feedback. Helped standardize communication protocols to ensure consistent training workflow execution across regions. • Managed AI training operations across 40+ team members • Implemented real-time SLA/on-time delivery tracking for training workflows • Facilitated regular feedback sessions with global stakeholders • Supported cultural alignment to maintain training consistency across teams