IT Support Agent — multi-agent RAG pipeline for incident resolution
In the IT Support Agent project, Samir created a multi-agent RAG pipeline to generate contextual responses for IT incident resolution. He designed retrieval, troubleshooting, ticketing, and summarization components that work together to answer user queries in context. The pipeline also supports escalation decisions based on answer quality. • Implemented a semantic search and knowledge retrieval workflow over IT support documents. • Built Retrieval, Troubleshooting, Ticketing, and Summarization agents in a LangGraph setup. • Used Sentence Transformers and Hugging Face datasets for knowledge retrieval and response preparation. • Added scoring and intelligent escalation for query outcomes.