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Salvador Tlamatini E.

Salvador Tlamatini E.

Bilingual Technical Support Executive - documentation and escalation support (2018)

Mexico flagGuadalajara, Mexico

Key Skills

Software

Other

Top Subject Matter

LLM evaluation and data annotation for Python/code generation quality
Technical support content documentation (bilingual)

Top Data Types

TextText

Top Task Types

Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)
Data CollectionData Collection
Evaluation/RatingEvaluation/Rating
Fine-tuningFine-tuning
Computer Programming/CodingComputer Programming/Coding
Text GenerationText Generation

Freelancer Overview

Bilingual Technical Support Executive - documentation and escalation support (2018). Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science, University of Guadalajara (UDG) (2028) and Master of Arts, University of Guadalajara (2017). AI-training focus includes data types such as Computer Code, Programming, and Text and labeling workflows including Evaluation, Rating, and Translation.

Labeling Experience

AI Evaluator & Data Annotator (Contractor) - LLM evaluation and code QA (Dec 2025 – Present)

Other

Performed rigorous testing and quality assurance for Large Language Models to improve reasoning and Python code generation. Evaluated model outputs for logical consistency, factual accuracy, and Python code functionality as part of an AI evaluation workflow. Produced structured feedback describing observed system behaviors to support engineering iteration and alignment/safety goals. • Assessed output correctness and reliability • Debugged and validated Python code generated by the model • Checked consistency and factuality of responses • Authored documentation for engineering teams

2025 - Present

Bilingual Technical Support Executive - documentation and escalation support (2018)

OtherTextText

Provided bilingual technical support documentation and troubleshooting guidance in English and Spanish using ticket-based support workflows. Interpreted user issues and translated complex technical escalation context into clear, actionable notes for resolution teams. Ensured consistent, high-quality communication through structured documentation practices. • Documented troubleshooting steps for user issues • Resolved or escalated complex technical problems via tickets • Communicated in both English and Spanish • Maintained clear written records for follow-up

2018 - 2018

Education

U

University of Guadalajara (UDG)

Bachelor of Science, Artificial Intelligence and Data Science

Bachelor of Science
2025 - 2028
U

University of Guadalajara

Master of Arts, Philosophy

Master of Arts
2015 - 2017

Work History

A

A.C. Institute of Philosophy

Philosophy Professor

Guadalajara
2018 - 2020
T

Teleperformance

Bilingual Technical Support Executive

Guadalajara
2018 - 2018