Hire this AI Trainer
Sign in or create an account to invite AI Trainers to your job.
Key Skills
Software
No software listed
Top Subject Matter
No subject matter listed
Top Data Types
No data types listed
Top Task Types
No task types listed
Freelancer Overview
Salisu Onikoyi Conway Road, NP19 8JU, Newport, UK | (+44) 7534145081 | [email protected] Professional Summary Proactive IT Support Engineer with 3+ years of experience in service desk operations, system administration, and cloud technologies. Skilled in troubleshooting complex technical issues, administering Microsoft 365, Active Directory, and Azure environments, and providing end- user training. Proven success in resolving 95%+ of tickets within SLA, improving system availability, and enhancing customer satisfaction. Seeking to bring strong problem-solving skills, ITIL expertise, and customer-focused service to a fast-paced IT support team. Core Skills ▪ Service Desk & Incident Management: Ticket triage, escalation, SLA adherence (ServiceNow, Jira, SCSM, Microsoft Admin Center) ▪ Microsoft 365 Administration: Exchange Online, Teams, OneDrive, SharePoint, license & mailbox management ▪ Active Directory/Azure AD: User provisioning, security groups, policies, hybrid configurations ▪ Networking & Infrastructure: TCP/IP, DNS, DHCP, VPNs, VLANs, routing protocols, firewall basics ▪ Cloud & Virtualization: Azure Cloud services, virtual machines, backups, resource management ▪ Security & Compliance: GDPR, patch management, endpoint protection, privileged account management (CyberArk) ▪ Remote Tools: SCCM, Remote Desktop, TeamViewer, AnyDesk ▪ Reporting & Automation: Power BI dashboards, Excel reporting, incident trend analysis ▪ End-User Support & Training: Knowledge base do