Safuroh K.

Key Skills

Software

Other

Top Subject Matter

Telesales call quality evaluation (tech clients)

Retail audits and brand compliance QA (Apple)

Translation support for public diplomacy

Top Data Types

Audio

Text

Document

Top Task Types

Text Generation

Question Answering

Transcription

Evaluation/Rating

Prompt + Response Writing (SFT)

Freelancer Overview

Quality Assurance Telesale (Tech Tok). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of English Education, University of Sunan Kudus (2022). AI-training focus includes data types such as Audio and Text and labeling workflows including Evaluation, Rating, and Translation.

Labeling Experience

Founder & Language Instructor (Freelance)

OtherText

Taught Thai and Indonesian languages online, producing lesson plans and learning materials for students. Delivered scheduled instruction and managed classes and syllabi to support language learning. Provided bilingual learning support through structured teaching sessions. • Designed materials and scheduled lessons for language classes. • Managed classes, syllabus, and instructional content. • Provided online language instruction (Thai and Indonesian). • Supported learners through ongoing teaching and course management.

2020 - Present

Quality Assurance Telesale (Tech Tok)

OtherAudio

Evaluated outbound sales call audio recordings against call quality and compliance standards. Produced QA reporting to support management review and coaching. Performed bilingual QA by assessing Thai and English call content against quality criteria. • Reviewed and scored call quality and adherence to compliance requirements. • Generated English QA reports for management stakeholders. • Conducted bilingual (Thai and English) QA on calls. • Supported improvements in appointment-setting outcomes through feedback loops.

2023 - 2024

Apple Project – Field & QA Support (Freelance)

OtherText

Supported Apple product launches and performed retail audits across Southeast Asia with a focus on brand compliance evaluation. Conducted store visits and documented findings to assess adherence to brand standards. Assisted with training participation and onsite/field quality checks in retail environments. • Attended hybrid training sessions related to field and QA support. • Conducted store visits in Indonesia and assessed compliance. • Collaborated with cross-country teams on brand compliance. • Supported rollout readiness during Apple product launches.

2022 - 2022

Student Internship – Royal Thai Embassy

OtherText

Provided translation support during an embassy internship and assisted with public diplomacy-related tasks. Worked with multilingual materials that required accurate language transfer and communication. Supported documentation or communications aligned with the embassy’s project needs. • Translated and supported multilingual content. • Assisted with public diplomacy projects. • Supported communication tasks under embassy supervision. • Contributed to documentation and coordination activities as needed.

2021 - 2021

Education

Work History